I was impressed with the detailed information given via text about the diagnosis of my check engine light. I also had the trans fluid and engine oil both changed. I got the diagnostic text around 12:30 and at 5 I still hadn't heard the status so I called. I was told that the tech was out for a test drive and should be back shortly. Once I arrived, my vehicle was still on the rack and had never left the shop. Basically, I was totally lied to. They had to keep the vehicle to fix an issue that the tech created. This was my first time dealing with Garvin and Lidster and I probably won't be going back. Don't lie to me! Response to owner: So you normally keep a vehicle over night to check the fluid level? I was told the tech dropped a piece into the tranny while filling. I will call this two lies. Jess Adam's is rolling over in his grave. He left Woolco Automotive because of crap like this. Yes I knew him and Bea.
Walter, After looking into this further, I want to provide an updated response based on additional information that came to light after my original reply. During the service, the technician did accidentally drop a small component into the transmission pan while refilling the transmission fluid. Rather than take shortcuts, we made the decision to retrieve it and correct the issue before returning your vehicle. While this did extend the repair time, it was done to ensure your vehicle left our shop in the proper condition. Where we fell short was in communicating that delay. The information relayed to you at the time did not fully reflect what was happening, and I understand why that caused frustration. For that, I sincerely apologize. What I do want to clarify is that there was never any intent to deceive you. We do not believe in misleading our customers, and that's not how we operate. As the grandson of Jess and Bea, I take great pride in carrying on the values they built this business on which is honesty, integrity, and doing right by people. Anyone who knew them knows those principles came first, and they remain the foundation of how we run our shop today. Mistakes can happen in any repair facility, and when they do, our responsibility is to make them right. In this case, we corrected the issue before releasing the vehicle because that was the right thing to do. Looking back, we should have communicated the situation to you directly instead of allowing incomplete information to be passed along. I understand that this experience left you disappointed, and I respect your opinion. I only wanted to provide the complete picture and acknowledge where we could have handled the communication better. We appreciate you giving us the opportunity to service your vehicle, and if we get the chance again I would love to show you how we normally operate.
- Garvin & Lidster Auto Service