First off, I want to let it known that Travis is a very kind and nice person. Now with that being said I was not pleased at all with the service. I brought in my car to have the rear axle bearings replaced. I received a call letting me know it was much worse than thought. The bearings had come loose and destroyed the axle housing thus a new rear end was needed. I was able to get a used one to get installed and the labor quote went from $800.00 to 1200.00 in the matter of a hour of time. I then declined the repair and informed them I would be picking up the car. I arrived at the station and was charged $158.72 for a diagnostic service. I was so mad that I paid the fee to get out of the shop. I guess the days of the mechanic telling you what is wrong before they fix it now comes with a service charge. I just don't get it. If you are going to charge a customer for anything you need to let the customer know. And then charge for a service that does nothing is even worse. I'm going to start charging to come look at properties that need security cameras before the install. Oh wait I won't because that is wrong to ask the customer in this strained economy to take on more of the load. Now I get why they offer financing for car repairs that shouldn't cost that much in the first place. NOT HAPPY!!!
Eric, thank you for leaving us a 5 star review after our conversation. I am glad that we were able to get this issue resolved. I am so sorry to hear about your experience and will take this back to the team to ensure that it never happens again. If there is anything that I can do for you in the future feel free to reach out. Jacob.
- Garvin & Lidster Auto Service