3

I was impressed with the detailed information given via text about the diagnosis of my check engine light. I also had the trans fluid and engine oil both changed. I got the diagnostic text around 12:30 and at 5 I still hadn't heard the status so I called. I was told that the tech was out for a test drive and should be back shortly. Once I arrived, my vehicle was still on the rack and had never left the shop. Basically, I was totally lied to. They had to keep the vehicle to fix an issue that the tech created. This was my first time dealing with Garvin and Lidster and I probably won't be going back. Don't lie to me! Response to owner: So you normally keep a vehicle over night to check the fluid level? I was told the tech dropped a piece into the tranny while filling. I will call this two lies. Jess Adam's is rolling over in his grave. He left Woolco Automotive because of crap like this. Yes I knew him and Bea.

Walter, thank you for taking the time to share your feedback. We’re glad you appreciated the detailed diagnostic information we provided regarding your check engine light. We do, however, want to clarify a few points. After reviewing the phone call, we confirmed that you were advised the technician still needed to verify the transmission fluid level and complete a test drive before your vehicle would be finished. When you arrived, the test drive had already been completed and the technician was in the process of verifying the transmission fluid level, which is why the vehicle was still on the lift. At no point were you intentionally misled or lied to about the status of your vehicle. The additional time was required to ensure the transmission fluid level was properly verified after the service, which is part of completing the job correctly. We understand the timing was frustrating, and we’re sorry the communication didn’t match your expectations. We appreciate your feedback and will continue working to improve our communication throughout the repair process.

- Garvin & Lidster Auto Service
5

Had repairs done twice there they were fast and polite very good work

Thank you Jane for the 5 star review and for your kind words! We look forward to serving you in the future!

- Garvin & Lidster Auto Service
4

Thank you Suzi for the 4star review! We appreciate your support and hope to earn that fifth star on your next visit.

- Garvin & Lidster Auto Service
5

Had oil change and brake repair done. Service excellent as always, the young man at the desk is just super, always friendly, informative and kind. This place is a gem and we're so lucky its located in our neighborhood!

Thank you so much Beverly for your continued trust and loyalty over the years! We're thrilled to hear you had another excellent experience with your oil change and brake repair. We'll be sure to pass your kind words along to our Service Manager Davon as he'll really appreciate them. It means a lot to know you consider us a neighborhood gem, and we're grateful for the opportunity to keep your vehicle safe and reliable. We look forward to seeing you again next time!

- Garvin & Lidster Auto Service
5

HAVE BEEN GOING TO THEM FOR YEARS... NO PROBLEM WITH THE SERVICE OR PRICE. WOULD NOT GO ANYWHERE ELSE AND ALWAYS WOULD RECOMMEND THEM TO ANYONE.

Thank you Eileen for your loyalty and five-star recommendation! We're delighted to be your go-to service provider. Providing top-notch service at competitive prices is our commitment to all our valued customers. We are grateful for your continued trust in us and look forward to serving you for many more years to come.

- Garvin & Lidster Auto Service
5

Thank you so much Kaylynn for the 5 star review!

- Garvin & Lidster Auto Service
5

5

I had been allow Chevrolet dealership do all of my maintenance and repairs on my vehicles for the last 4years. And they were not honest they take advantage of women they will be happy to sell you a 10K Lemon. 2 yrs after purchasing it and and 6mos of oil consumption sheet .They said valve gasket and piston over 10k in repairs. I took it to Garvin & Lidster Auto for an oil change . During that oil change they found the part or the whole Oil issue the oil dip stick casing was rusted through it had sprayed oil every where ..Rough estimate pricing was... $60.00 - $700.00 depending on which route they had to go for repairs And it work out to be the lesser amount . To this day no oil issues but I still check it . I Thank God for The Garvin & Lidster Crew they listen to your needs and care about your problems and tell your the truth about your car problems they also try there best to get you the best price . Thank you Garvin And Lidster....I would Recommend this shop in a heart beat !!!!!! Leigh Ann McCallister

Thank you, Leigh Ann! We appreciate your kind words and recommendation. It's fantastic to hear that you had a positive experience with us and that we were able to provide you with honest and reliable service. Our team always aims to listen to our customers' needs and find the best solutions for their car problems. We look forward to serving you again in the future!

- Garvin & Lidster Auto Service
5

I had been allow Chevrolet dealership do all of my maintenance and repairs on my vehicles for the last 4years. And they were not honest they take advantage of women they will be happy to sell you a 10K Lemon. 2 yrs after purchasing it and and 6mos of oil consumption sheet .They said valve gasket and piston over 10k in repairs. I took it to Garvin & Lidster Auto for an oil change . During that oil change they found part or the whole Oil issue the oil dip stick casing was rusted through it had sprayed oil every where .Rough estimate pricing was... $60.00 - $700.00 depending on which route they had to go. And it work out for the lesser amount .to this day no oil issues but I still check it . I Thank God for The Garvin Lidster Crew they listen to your needs and care about your problems and tell your the truth about your car problems they also try there best to get you the best price . Thank you Garvin And Lidster.

Leigh Ann, thank you so much for taking the time to share your experience. Client satisfaction is our top priority, so we're thrilled to hear that you're happy with the service you received. We're always here to help with any car concerns you may have, so please don't hesitate to reach out if you need anything. Have a great day!

- Garvin & Lidster Auto Service
5

Excellent !

Thank you, William! We're thrilled to hear you had an excellent experience with us!

- Garvin & Lidster Auto Service
Garvin & Lidster Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Garvin & Lidster Auto Service (812) 232-9124 if you have any issues in accessing any area of our website.