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Terre Haute Auto Repair

Customer Service - Garvin & Lidster Auto Service

Customer Service

You’ll always need a reliable auto shop

These new model cars are filled with technological advances, including

  • Digital dashboards
  • Oxygen sensors
  • Electronic computers
  • Unibody construction
  • And more
  • When it comes to service and repair, though, some things will never change.

Inspect your car frequently

Examine your vehicle for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses. Problems in handling, braking, steering, vibrations.
    Always document:
    • When you first discovered the problem.
    • How often and when the problem occurs.

When you bring your vehicle to us for service

  • Come prepared to describe the issue to one of our certified auto technicians.
  • Bring a list of the symptoms that you’ve discovered.
  • Trust that we’ll properly diagnose the problem and recommend a solution.

Conduct your own research before you bring your vehicle in

  • Read your owner’s manual to learn about your vehicle’s components and systems.
  • Adhere to the recommended maintenance schedule.
  • Keep a running log of all of the service and repair work that you have done on your vehicle.

It’s okay to ask questions

  • Never be embarrassed to ask questions.
  • Give our technicians time to properly diagnose the issue – you might have to wait on a phone call, so make sure you leave a working number with your service technician.
  • Don’t leave until you understand our policies regarding labor rates, guarantees, and acceptable methods of payment.
Garvin & Lidster Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Garvin & Lidster Auto Service (812) 232-9124 if you have any issues in accessing any area of our website.